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Chief of Staff (COS) - CEO


Eucalyptus is an extremely fast-growing organisation on a mission to deliver high touch, high-quality care to millions of patients. We’re looking for a Chief of Staff to work directly with the CEO to design an organisation capable of creating, maintaining and executing a roadmap that allows us to become the go to platform for comprehensive digital care across the world.

Why join Eucalyptus?

We are building the future of accessible, patient-centric healthcare right here in Australia!

In just 2 years, we've grown to over 100 000 patients across 3 companies. Blackbird, who invested in us, put us among the fastest-growing companies they have ever funded.

What do we do, exactly?

Well, we have built a technology platform to deliver healthcare to Australians with a level of care and depth that brings healthcare into the internet age. We plug into doctors, specialists and pharmacies from all over the country, and our brands (Pilot, Kin and Software) cater for different demographics. Our most recent brand, Normal, is changing the conversation around sexual health and wellness.

How do we work?

Things move quickly here. We like to set goals with the mindset that if we hit them all we haven’t challenged ourselves enough. You’ll be surrounded by a world-class team of thinkers, designers, engineers and leaders who are obsessed with three things:

  1. The health and wellbeing of the average person
  2. Creating personalised, engaging, convenient user-experiences
  3. Making healthcare fun and interesting (because it is)

The organisation is flat and decision making happens regularly and rapidly at every level of the org. We believe too many chefs spoil the broth and ultimately people are given the freedom to make decisions (and mistakes), and learn from the journey. Ultimately, we believe ideas are cheap and execution is more important than anything.

Why you'll thrive here

We want to set you up for success from day one, ensuring you’ll thrive here because you’ll:

  • Come in at the ground floor at one of the fastest growing startups in the country while we are still small (~80 people).
  • An awesome office in Haymarket, near Central (with flexible work – esp. during COVID).
  • See the meaningful impact of your work on over tens of thousands of actual users (check out the customers that love us!).
  • Learn from some of Australia’s best marketers, engineers and creatives, joining a diverse team from Atlassian, Canva, Koala, McKinsey, BuzzFeed, Optiver, Halter and more.
  • A share in the company (equity), so you are rewarded for your best work.

Job description

Eucalyptus is a house of consumer healthcare brands built off a core shared technology and services layer. The core thesis here is that demographic-focused digital clinics can leverage a shared technology and services platform to provide a differentiated and comprehensive care experience for patients seeking care for a wide variety of conditions.

This business model has a number of advantages:

  • Eucalyptus can create demographic-focused digital clinics that tailor conditions, services, and communications to the needs of specific groups.
  • Shared core technology allows us to build features and integrations that benefit users across the whole portfolio.
  • A house of brands allows more flexible capital allocation than individual brands. Meaning that while we are on the VC-backed growth rollercoaster, we have more optionality to allow individual brands to grow at the rate that is sustainable.

With these advantages comes quite a lot of organisational complexity, as CEO I spend a lot of my time thinking about a couple of key questions:

  • What does the future of healthcare look like in Australia? How do we balance the needs of patients, practitioners, payers and regulators, while riding the wave of technological innovation to deliver a suite of experiences that deliver great outcomes for patients, and capture an outsized portion of the value we create?
  • How do we allocate capital across an ever-increasing range of opportunities to ensure we are in the best position to deliver our long-term plan? Specifically, how do we balance short-term capital allocation into brands and marketing initiatives with the long-term investments in capabilities and team required to sustain growth over the next decade.
  • How do we continue to attract, train and develop the talent that will be the key drivers of the success of the business. How do we then set up processes that allow this group to analyse, make trade-offs, prioritise and execute at a world-class level?

The role:

What we are looking for in a COS is someone that can act as an extension of the CEO, helping to navigate and scale an increasingly complex organisation. This largely involves the following responsibilities:

Improve prioritisation, decision making, and execution across the organisation:

  • Improve alignment between functional and brand leadership
  • Provide day to day support for functional and brand leadership
  • Take strategic thinking and distilling into a digestible form, circulating and seeking feedback from leaders across the organisation
  • Create structures for accountability around major projects within the organisation
  • Drive continuous improvement of organisational gaps and inefficiencies
  • Follow up and hold all leaders accountable for the outcomes/ deliverables

Outside of these core responsibilities, there is opportunity to improve the quality of decision making and execution across the key areas of CEO decision making:

  • Provide an experienced perspective on key strategic initiatives and be willing to challenge the perspective of the CEO and founders.
  • Distill long term visions into cross-functional roadmaps and ensure alignment between key functional leaders
  • Ensure people, process and technology investments support the advancement of organisation's mission and vision
  • Run quarterly road mapping and OKR setting
  • Act as a sounding board to senior leadership on matters of strategy, team efficiency, and operations

Experience required

Your qualifications:

  • 3+ years in a high performance environment, whether that is consulting, banking, technology or a high growth startup.
  • Healthcare experience is a plus but not essential.

Your skillset:

  • Ability to execute tactically but also be strategic
  • Exceptional written, presentation, and verbal communications skills that can be applied across organizational levels, countries and cultures
  • Excellent collaboration skills to work closely with senior leadership on the team and across groups.
  • Proven track record of developing effective partnerships across groups, ability to influence senior leaders
  • Manages confidentiality without exception
  • Strong attention to detail and a focus on execution
  • Capable of strong individual contribution and influence across non-direct reporting teams
  • Experience working in a creative team environment
  • Ability to maintain good judgment in fast-paced, high-stress environments
  • Proactive, forward thinking and able to effectively and quickly synthesize disparate information into clear recommendations, actions and decisions
  • Organisational agility, with the ability to impact and influence leaders within the team
  • Ability to rapidly gain and build trust and confidence of internal and external stakeholders

Want to help us build the future of healthcare?

Because we’re going to need all the help we can get.

Apply Now