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Community Manager

Sydney CBD, NSW

You will work across Eucalyptus’ portfolio of digital healthcare brands to help them become some of the most-loved brands in the country. All of our brands have a positive impact on our customers’ health & wellbeing, so you can be confident the work you make will make a difference.

Job description

At Eucalyptus, we put the patient first in all that we do. So we’re looking for someone who can foster relationships at scale through inclusive and engaged online communities. We believe, by providing access to medical information and sharing knowledge - both lived and learned - among our community, we can provide better care in the long-term.

As a Community Manager at Eucalyptus you will:

  • Build and grow customer and patient-centric communities from the ground up

  • Produce and schedule content, events and webinars

  • Create meaningful relationships customers and patients that improve Euc-wide retention

  • Effectively moderate comments and ensure these kindle an inclusive and engaged community, escalating patient issues where necessary

  • Identify community legends and elevate them to become brand ambassadors

  • Monitor and report on growth, sentiment and trends and community needs that may inform company and/or marketing strategy

Experience required

  • At least 2 years’ experience growing online communities

  • A keen interest in skincare and/or women’s health and fertility

  • Adept at working with third party social media management platforms

  • Ability to produce and schedule engaging and informative video and static social media content

  • Excellent organisation skills

  • Strong written communication skills

Why join Eucalyptus?

We’ve grown from 0 to 200,000 patients

We’ve grown from 0 to 5 brands

We’ve grown from 4 to 200 people

All in just 3 years!

We are building the future of accessible, patient-centric healthcare right here in Australia and we want you to be part of this generational story!

We are backed by some of the best VCs in the world and Blackbird, who invested in us, put us among the fastest-growing companies they have ever funded.

What do we do, exactly?

Our mission is to build the future of healthcare, and help people live longer, healthier lives.

We have built a bespoke technology platform to deliver healthcare to Australians with a level of care and depth that brings healthcare into the internet age and we are just getting started.

We work with doctors, specialists, pharmacists, and medical professionals from all over the country, and our brands (Pilot, Kin, Software, Normal, and Juniper) speak to different people at different stages of their life and needs. For example, our most recent brand, Juniper, is changing the conversation around menopause.

How do we work?

Things move quickly here.

We like to set goals with the mindset that if we hit them all we haven’t challenged ourselves enough. You’ll be surrounded by a world-class team of thinkers, designers, engineers and leaders who are obsessed with three things:

  1. The health and wellbeing of the average person
  2. Creating personalised, engaging, convenient user-experiences
  3. Making healthcare fun and interesting (because it is)

We are experienced business builders, our roots and talent run deep in the DTC and technology space. We believe too many chefs spoil the broth and people are given the freedom to make decisions (and mistakes), and learn from the journey. Ultimately, we believe ideas are cheap and great execution is more important than anything.

Why you'll thrive here

Here are the highlights:

  • Come and experience the growth at one of the fastest growing startups (LinkedIn #5 fastest growing startups in Australia) while we are still small (~200 people).
  • Push yourself with challenges that are world-first, unique and exhilarating.
  • See the meaningful impact of your work on over tens of thousands of actual users (check out the customers that love us!)
  • Learn from some of Australia’s best marketers, engineers, creatives, operations specialists, and medical professionals - joining a diverse team from Atlassian, Canva, Google, Koala, McKinsey, Bain, BuzzFeed, Optiver, Halter and many many more.
  • A share in the company (equity), so you are rewarded for your best work.
  • And also it goes without saying: flexible location work arrangements, WFH allowances, parental leave, gym benefits, employee discounts, social clubs sponsorships, uncapped learning and development budgets for all of our staff.
  • Life is too short to not be curious

Want to help us build the future of healthcare?

Because we’re going to need all the help we can get.

Apply Now