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Medical Operations Associate

Sydney CBD, NSW

Eucalyptus is looking for a resourceful problem solver to support our doctor partners to provide an exceptional consultation experience to every patient. As our first Medical Ops Associate you'll analyse problems, design solutions and execute. You'll be a mouthpiece for our Medical Operations team and our doctor partners into the broader Euc team. You'll work closely with our Medical Director and Clinical Director to scale a sustainable telehealth operation that is safe, delightful and ultimately drives outcomes for patients.

Job description

Our Medical Operations team is responsible for creating the training, tools, incentives and support to ensure our doctor partners can provide a safe and effective consultation experience for every patient. As our first Medical Operations Associate, you'll be a key player in a small team tasked with scaling and improving our consultation experience.

What this means in practice

First, you'll need to make sure we have enough of the right doctors. You'll partner with our Talent Acquisition team to forecast our consultation volumes and build a pipeline of exceptional doctors who share our vision about the future of healthcare.

Next, you'll build and run an onboarding program that mobilises our new doctors to conduct hundreds of consults a week, while making sure every patient gets the one-to-one attention they need.

Then, you'll be responsible for crunching the numbers to assess doctor performance and find insights in our data that will help drive better outcomes for patients (for instance, we recently learned that four small actions that 'personalise' a consultation can drive significant increases in patient satisfaction scores!).

Finally, you'll support our Medical Director and Clinical Director to define the strategy for our Med Ops function. You'll think through questions like - Can our current doctor operating model scale to 10x volume? How can we use data to empower doctors to provide a better consultation experience? What tools can we provide doctors to allow them to complete consults faster, without sacrificing quality and safety?

This role includes a healthy mix of fire fighting and long term problem solving in an a lightning-fast-paced environment, working with a diverse set of stakeholders.

This role is perfect for a generalist problem solver with a keen eye for detail and exceptional communication skills. This is the perfect launch pad to more senior roles in Euc's global Operations team.

The role is based in Sydney and reports to the Medical Director and forms part of Eucalyptus' Operations team.

Experience required

Key responsibilities

  • Identify the toughest problems facing our medical operations and prioritise them
  • Find the root cause of these problems, develop solutions and execute
  • Support our Medical and Clinical Directors to recruit, onboard and empower our doctor partners
  • Draw insights from our medical operations data and use them to drive change
  • Conduct audits of consultations and use this info to drive behavioural change
  • Scale our telehealth capacity to cater for 10x the number of patients
  • Communicate clearly and consistently with our doctors, to share context about Eucalyptus and to gather and action doctors' feedback
  • Work with the Medical Director and Clinical Director to define the roadmap for Medical Operations

Ultimately, this is a very flexible role and you'll need to be ready to tackle a wide range of challenges!

About you

  • Patient obsessed - you understand and empathise with our diverse patient base; you work with doctors to drive alignment and ultimately get better outcomes for patients
  • Reliable - you’ll have big goals and lots of autonomy; we need to know you can handle it
  • Skilled communicator - your thinking and messaging is crystal clear
  • Resourceful - you can move mountains with only some smarts and a bit of elbow grease
  • Transparent - you challenge respectfully, share insights freely and own your mistakes
  • Passionate - your energy to help people improve their health is infectious
  • A high achiever - you’ve probably been top of your class; this is the place to test yourself

Experience required

  • 1-2 years experience in professional services, customer service or operations
  • Passionate about startups, healthcare, or both
  • DTC customer service or operations experience is nice-to-have, but not required

Why join Eucalyptus?

We’ve grown from 0 to 200,000 patients

We’ve grown from 0 to 5 brands

We’ve grown from 4 to 200 people

All in just 3 years!

We are building the future of accessible, patient-centric healthcare right here in Australia and we want you to be part of this generational story!

We are backed by some of the best VCs in the world and Blackbird, who invested in us, put us among the fastest-growing companies they have ever funded.

What do we do, exactly?

Our mission is to build the future of healthcare, and help people live longer, healthier lives.

We have built a bespoke technology platform to deliver healthcare to Australians with a level of care and depth that brings healthcare into the internet age and we are just getting started.

We work with doctors, specialists, pharmacists, and medical professionals from all over the country, and our brands (Pilot, Kin, Software, Normal, and Juniper) speak to different people at different stages of their life and needs. For example, our most recent brand, Juniper, is changing the conversation around menopause.

How do we work?

Things move quickly here.

We like to set goals with the mindset that if we hit them all we haven’t challenged ourselves enough. You’ll be surrounded by a world-class team of thinkers, designers, engineers and leaders who are obsessed with three things:

  1. The health and wellbeing of the average person
  2. Creating personalised, engaging, convenient user-experiences
  3. Making healthcare fun and interesting (because it is)

We are experienced business builders, our roots and talent run deep in the DTC and technology space. We believe too many chefs spoil the broth and people are given the freedom to make decisions (and mistakes), and learn from the journey. Ultimately, we believe ideas are cheap and great execution is more important than anything.

Why you'll thrive here

Here are the highlights:

  • Come and experience the growth at one of the fastest growing startups (LinkedIn #5 fastest growing startups in Australia) while we are still small (~200 people).
  • Push yourself with challenges that are world-first, unique and exhilarating.
  • See the meaningful impact of your work on over tens of thousands of actual users (check out the customers that love us!)
  • Learn from some of Australia’s best marketers, engineers, creatives, operations specialists, and medical professionals - joining a diverse team from Atlassian, Canva, Google, Koala, McKinsey, Bain, BuzzFeed, Optiver, Halter and many many more.
  • A share in the company (equity), so you are rewarded for your best work.
  • And also it goes without saying: flexible location work arrangements, WFH allowances, parental leave, gym benefits, employee discounts, social clubs sponsorships, uncapped learning and development budgets for all of our staff.
  • Life is too short to not be curious

Want to help us build the future of healthcare?

Because we’re going to need all the help we can get.

Apply Now