Medical Support Specialist, German Speaking (Freelance) (f/m/d)

Location: Remote (Germany)

Description: Contractor (2-4 hours per day, ad hoc)

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are.

Our 4 digital Clinics (Juniper, Pilot, Kin & Software) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines).

We’ve raised over AUD$150M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions.

We are looking for a motivated medical student (4th year or higher), recent medical school graduate, nurse or pharmacist to join our Clinical and Medical Support Team. Initially the role will be on a contractor basis (2-4 h per day) with the potential to scale up if interested. We pay a competitive rate and can be flexible on schedule for the right candidate.

The core responsibilities of this role include:

  • Bi-lingual German (fluent) and English speaker (B2+)
  • Triaging medical enquiries (patient reported side effects) efficiently to ensure excellent patient safety and care is received;
  • Providing outstanding medical advice to patients (by email and phone) across all the Eucalyptus brands, which creates lasting impressions because of its depth and personalisation;
  • Responding to medical incidents;
  • Reporting risk incidents and working closely with our Global Clinicak Safety and Risk team;
  • Proactively engaging with patients throughout their treatment journey;
  • Being a critical point of contact between our Eucalyptus partnered doctors and patients

This role is initially Monday - Friday 2-4 hours per day (with potential to scale if you are interested in more hours). We pay a competitive rate and can be flexible on schedule for the right candidate.

Experience required

  • Qualified health professional - you are a qualified nurse or pharmacist with 1+ years experience, or a medical student in year 4 or higher
  • Experienced decision maker - you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don't phase you
  • Cool head - you have experience triaging patients (either in a hospital, clinic , etc) and always keep a cool head
  • Trust - patients trust you implicitly because of your experience, your confidence and your manner
  • Clear communicator - communicating with patients, health professionals and team members comes naturally to you; you get the message across clear and concise
  • Heart - Patients love their interactions with you, feel safe and supported in your care and keep coming back!

Bonus points for

  • Telehealth or startup experience
  • Triaging in a clinical setting

So, why join Eucalyptus?

  • Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given the opportunity to tackle interesting problems and receive regular feedback from a supportive team
  • We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You’ll spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way
  • We are all owners - Your ideas will be valued regardless of your role, you will have ownership over the projects you work on which will feel both terrifying but extremely fulfilling


  • Offer a competitive remuneration package
  • Fun office parties and team dinners so you can bond with your team regularly
  • Eucalyptus and brand merch designed by our very own in-house creative team
  • Want to see more? Check us out on Instagram

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

Why join Eucalyptus?

We are on a growth journey, in the UK alone - we have gone from 0 to 2,000+ patients in just 6 months!

Work with best-in-class doctors, specialists, pharmacists, and medical professionals from all over the world.

Join a diverse team from Oviva, National Health Service (NHS), Atlassian, Canva, Google, McKinsey, Bain, Optiver, Koala, Manual and many many more.

We are proud to have built a patient-centric platform that provides end-to-end healthcare at scale

Strong culture of work-life balance and supported by flexible working hours

Offer a competitive remuneration package plus government contributions

Fun office parties and team dinners so you can bond with your team regularly

Eucalyptus and brand merch designed by our very own in-house creative team

Berlin, Berlin
Job type
On-site / Remote

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