Nurse, German Speaking (f/m/d)

Location: Berlin, Germany

Role type: Permanent full-time or part-time (hybrid working)

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are.

Our 4 digital Clinics (JuniperPilot, Kin & Software) focus heavily on personalising the experience for different demographics and are powered by a growing team acros 5 countries (Australia, UK, Germany, Japan, and the Philippines).

We’ve raised over AUD$150M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions.

We’re looking to continue building our team of high calibre individuals who are passionate about healthcare, aren’t afraid to work hard, and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally.

About the team

The Medical Support Specialist (pharmacist or registered nurse) will be a critical part of Eucalyptus' next stage of growth. You will be contributing to a team of health professionals capable of redefining how digital healthcare is delivered.

Your objective is to increase opportunities for patient engagement to provide a safer and more personalised healthcare experience. The role has both reactive and proactive elements - you will be triaging and responding to medical enquiries, managing medication side effects, providing reassurance and support and following up with patients on their treatment journey. You’ll also be expected to contribute to building systems that get better over time; to buy into our ambition to drive a future for healthcare that is more convenient, personalised and comprehensive; and contribute a culture focused on delivering safe and useful patient health experiences.

Not only does this role give an outstanding medical professional the opportunity to step away from the shackles of hospital bureaucracy into an organisation with maximum autonomy, there are opportunities to learn about different areas of the business and be involved in product launches, projects, and other initiatives as we scale, to put your mark on an organisation that is changing the health landscape.

 

About the role (What you’ll be doing)

  • Triaging medical enquiries (patient reported side effects) efficiently to ensure excellent patient safety and care is received;
  • Providing outstanding medical advice to patients (by email and phone) across all the Eucalyptus brands, which creates lasting impressions because of its depth and personalisation;
  • Responding to medical incidents;
  • Assisting in the creation of medical knowledge centres that empowers our Patient Support team to provide deeper and more personalised patient experiences;
  • Proactively engaging with patients throughout their treatment journey;
  • Working closely with a team of Medical Support Specialists to assist in building processes and systems that get better over time;
  • Being a critical point of contact for our Eucalyptus partnered doctors

About you (Who you are)

  • Bi-lingual German (fluent) and English speaker(B2+)
  • Qualified health professional - you are a qualified nurse or pharmacist with 3+ years experience, current registration a must!
  • Experienced decision maker - you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don't phase you
  • Cool head - you have experience triaging patients (either in a hospital, clinic or community pharmacy) and always keep a cool head
  • Trust - patients trust you implicitly because of your experience, your confidence and your manner
  • Clear communicator - communicating with patients, health professionals and team members comes naturally to you; you get the message across clear and concise
  • Heart - Patients love their interactions with you, feel safe and supported in your care and keep coming back!
  • Bonus points if you have worked at a start up before

Our values:

  • Patients first - endeavour to make our patients’ lives simple and easy
  • Build in the open, together - collaborate with each other and challenge ideas openly
  • Earn the right to exist - have a bias to action, guided by data
  • Dare to be great - push yourself and support each other to do our best work

So, why join Eucalyptus?

  • Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given the opportunity to tackle interesting problems and receive regular feedback from a supportive team
  • We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You’ll spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way
  • We will invest in your career - You’ll get access to an annual professional development budget, mentors and buddies to ensure that you have the support you need to level up.
  • We are all owners - You’ll be given equity to ensure that you are able to benefit in the upside of your contribution in helping Euc grow. Your ideas will be valued regardless of your role, you will have ownership over the projects you work on which will feel both terrifying but extremely fulfilling

Perks

  • Offer a competitive remuneration package
  • Fun office parties and team dinners so you can bond with your team regularly
  • Eucalyptus and brand merch designed by our very own in-house creative team
  • Monthly wellness benefit for gym membership, classes, or anything else to support your physical and mental wellbeing
  • Annual learning and development benefits
  • Want to see more? Check us out on Instagram @euc.alypt.us

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

Why join Eucalyptus?

We are on a growth journey, in the UK alone - we have gone from 0 to 2,000+ patients in just 6 months!

Work with best-in-class doctors, specialists, pharmacists, and medical professionals from all over the world.

Join a diverse team from Oviva, National Health Service (NHS), Atlassian, Canva, Google, McKinsey, Bain, Optiver, Koala, Manual and many many more.

We are proud to have built a patient-centric platform that provides end-to-end healthcare at scale

Strong culture of work-life balance and supported by flexible working hours

Offer a competitive remuneration package plus government contributions

Fun office parties and team dinners so you can bond with your team regularly

Eucalyptus and brand merch designed by our very own in-house creative team

Team
Operations
Location
Berlin, Berlin
Job type
Full-time
On-site / Remote
Hybrid

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