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Supply Chain Associate

Sydney CBD, NSW

Eucalyptus is looking for a resilient problem solver to support our burgeoning Supply Chain efforts. This is an exciting role that will touch all parts of the supply chain, from logistics, to procurement and everything in between. You'll be tasked with identifying issues, analysing them and ultimately executing projects to improve outcomes for our patients.

Job description

Our supply chain team overlooks products from the point of inception, all the way to our customer's homes. As we continue to deliver higher touch, higher quality healthcare, we're expecting the number of packages delivered to households across Australia (and the world) to double in the next 6-12 months. Supply Chain works closely with our Pharmacy Fulfilment team to ensure goods are dispatched quickly and safely from our partner pharmacies.

As the only generalist in the team, you'll be a jack of all trades (master of all would be great, but not required). Your clear communication and ability to document processes and issues will be key to the success of the wider team. Above all, you'll be supremely organised and be able to tackle big problems with minimal supervision.

As Euc's first Supply Chain Associate, you'll have two main goals.

First, you'll drive continuous operational improvement in the team by helping to manage and participate in our planning process. You won't be afraid to get your hands dirty solving big problems, even if it isn't your area of expertise.

Second, you'll ensure that communication between key operational teams - pharmacy, supply chain and customer experience - is consistent, proactive and silky smooth. You'll constantly have your ear to the wall for ways that the Supply Chain can assist other teams and escalate any potential issues

This role includes a healthy mix of fire fighting and long term problem solving in a lightning-fast-paced environment, working with a diverse set of stakeholders.

This role is perfect for a generalist problem solver with a keen eye for detail and exceptional communication skills. This is the perfect launch pad to more senior roles in Euc's global Operations team.

The role reports to the Head of Supply Chain in the Operations Team.

Key responsibilities

  • Lead and participate in fortnightly 'sprints' for the team
  • Collaborate with Pharmacy Ops and Customer Experience teams, to identify "tummy rumbles" and mitigate them before they become larger issues
  • Finding the root cause of these problems, developing solutions and executing
  • Liaising with transport partners to achieve best outcomes for our patients
  • Documenting adverse events and formulating future contingency plans
  • Understanding and troubleshooting tech platforms we use
  • Driving consistency in process and documentation

Ultimately, this is a very flexible role and you'll need to be ready to tackle a wide range of challenges!

About you

  • Customer obsessed - you understand and empathise with our diverse customer base; you relentlessly advocate for customers and build scalable systems that deliver real outcomes to them
  • Objective - you seek truth through data and use the best evidence to make decisions
  • Proactive communicator  - your words create clarity and momentum; you build inter-team relationships through clarity and empathy
  • Transparent - you challenge respectfully, share insights freely and own your mistakes
  • Passionate - your energy to help people improve their health is infectious
  • Resilient - you keep your cool when the kitchen starts to get a little hot (which is most days!)
  • A high achiever - you’ve probably been top of your class; this is the place to test yourself
  • Reliable - you’ll have big goals and lots of autonomy; we need to know you can handle it
  • Skilled communicator - your thinking and messaging is crystal clear
  • People person - you build build inter-team relationships through clarity and empathy
  • Resourceful - you can move mountains with only some smarts and a bit of elbow grease
  • Transparent - you challenge respectfully, share insights freely and own your mistakes
  • Passionate your energy to help people improve their health is infectious
  • Dynamic - you shift between precise execution and meticulous analysis without blinking
  • A high achiever - you’ve probably been top of you class; this is the place to test yourself

Experience required

  • 1-2 years experience in professional services, customer service or operations
  • Passionate about startups, healthcare, or both
  • DTC customer service or operations experience is nice-to-have, but not required

Why join Eucalyptus?

We’ve grown from 0 to 200,000 patients

We’ve grown from 0 to 5 brands

We’ve grown from 4 to 200 people

All in just 3 years!

We are building the future of accessible, patient-centric healthcare right here in Australia and we want you to be part of this generational story!

We are backed by some of the best VCs in the world and Blackbird, who invested in us, put us among the fastest-growing companies they have ever funded.

What do we do, exactly?

Our mission is to build the future of healthcare, and help people live longer, healthier lives.

We have built a bespoke technology platform to deliver healthcare to Australians with a level of care and depth that brings healthcare into the internet age and we are just getting started.

We work with doctors, specialists, pharmacists, and medical professionals from all over the country, and our brands (Pilot, Kin, Software, Normal, and Juniper) speak to different people at different stages of their life and needs. For example, our most recent brand, Juniper, is changing the conversation around menopause.

How do we work?

Things move quickly here.

We like to set goals with the mindset that if we hit them all we haven’t challenged ourselves enough. You’ll be surrounded by a world-class team of thinkers, designers, engineers and leaders who are obsessed with three things:

  1. The health and wellbeing of the average person
  2. Creating personalised, engaging, convenient user-experiences
  3. Making healthcare fun and interesting (because it is)

We are experienced business builders, our roots and talent run deep in the DTC and technology space. We believe too many chefs spoil the broth and people are given the freedom to make decisions (and mistakes), and learn from the journey. Ultimately, we believe ideas are cheap and great execution is more important than anything.

Why you'll thrive here

Here are the highlights:

  • Come and experience the growth at one of the fastest growing startups (LinkedIn #5 fastest growing startups in Australia) while we are still small (~200 people).
  • Push yourself with challenges that are world-first, unique and exhilarating.
  • See the meaningful impact of your work on over tens of thousands of actual users (check out the customers that love us!)
  • Learn from some of Australia’s best marketers, engineers, creatives, operations specialists, and medical professionals - joining a diverse team from Atlassian, Canva, Google, Koala, McKinsey, Bain, BuzzFeed, Optiver, Halter and many many more.
  • A share in the company (equity), so you are rewarded for your best work.
  • And also it goes without saying: flexible location work arrangements, WFH allowances, parental leave, gym benefits, employee discounts, social clubs sponsorships, uncapped learning and development budgets for all of our staff.
  • Life is too short to not be curious

Want to help us build the future of healthcare?

Because we’re going to need all the help we can get.

Apply Now