Operations Lead, German Speaking (f/m/d)

About Eucalyptus

Eucalyptus (or 'Euc' for short) is a global digital healthcare company on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

Our core belief is that the future of primary care & wellness is a higher touch, higher quality relationship with practitioners, products and health data, allowing patients to make better decisions & stay healthy for longer.

Founded in Australia in 2019, our teams are located across 5 countries (Australia, UK, Germany, Japan, and the Philippines) and have helped over 250,000 patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are!

In Germany, our core brand (Juniper) focuses on supporting women with under-treated, complex and challenging conditions such as weight gain.

About The Role

We’re looking for a ‘smooth operator’ that speaks fluent German and English to lead, scale and optimise the quality, safety and efficiency of our end-to-end operations in Germany.

This role will require you to span across multiple functions as the needs of the market demand. This role has the opportunity to scale into a Country Manager position as this person delivers on the plan for our Germany business to 10x this year. It’s a great opportunity to join at an early stage and learn a ton as it scales up.

Germany is one of our core expansion markets. We're scaling to help some of the >40m patients that fit our category. Our core brand (Juniper) in the market focuses on supporting people with under-treated, complex and challenging conditions such as weight gain.

Join us to be a critical part of our growth journey here in Germany!

What you’ll do (Responsibilities):

Design and lead operational initiatives which will result in an exceptional partner pharmacy network, continuously improving logistics and fulfilment process and world-class health practitioner and patient support interactions for our patients.
Deliver on key operational targets around safety, quality and effectiveness of our service offering
Build and manage a local team to support our growing patient base in Germany
Analyse industry and patient trends to track, report and execute with the teams to optimise for growth and shift resources into the right areas
Lead quarterly country-specific reviews and executive engagement for the wider business within our operational partnerships to deliver on the growth agenda
Collaborate and partner on cross-functional projects in close collaboration with our Australian and UK headquarters

About You (Skills and Experiences)

At least ~4 years in consulting, technology, venture capital and / or start-up space (particularly in an operational role, and bonus for prior experience working with / for B2C consumer brands)
Bilingual: Communicate fluently in German and English (bonus - if you’re proficient in other European languages)
Manage many things at once: Strong ability to prioritise, manage multiple projects end to end and deliver growth results within a highly ambiguous environment
Executional powerhouse: Have a bias to action/hustler mentality, someone who won't just plan but will actually get things done
Team player: We’re still a small team and there will be blurred lines between roles. We will all need to pitch in to get the job done. This includes motivating the team, prioritising what will move the needle and being ready to help others, regardless of task or team.
Strong generalist toolkit: Exceptional written, presentation, and verbal communications skills that can be applied across organisational levels, countries and cultures. Comfortable with numbers and synthesising data into clear insights and opportunities.

So, why join Eucalyptus?

🥰 Impactful & meaningful problems to solve - You’ll be given ownership to drive topics that will reinvent the world of healthcare. From Day 1, you’ll have the freedom to bring in your own ideas and create decisions - tackling unique problems crucial to the lives of our patients.
💯 Be part of the best of the best - ****To build the future of healthcare, we need the highest caliber performers to be on board. Our talent bar is high and our work ethic is strong; you’ll get to learn from and work with the best and most passionate individuals in the industry!
😎 Be a pioneer - You’ll be part of the pioneering German Eucalypts, so you’ll be a big part and influence in building and establishing Euc’s local identity and culture as a company.
⚡ Agile environment - We move at incredible speed, there’s never a slow boring day at Euc! You’ll work with teammates who build in the open, helping us learn and iterate quickly so we can deliver at speed. The feedback loop between idea, execution, and impact is fast.
🎯 Fast-tracked professional and personal growth - You will be working on impactful and challenging topics that will definitely help you grow as an expert in the field. Not only will you get honest feedback frequently, helping you improve faster than you could have imagined, but we have our review cycles every 6 months.
🎉 It’s always a fun time - From our global team events to the awesome free merch and discounts across our brands to monthly socials and perks of a new office in Berlin, Kemperplatz - there’s always something exciting brewing in the horizon.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.