Patient safety, enhanced by technology
We’re setting a new high standard for quality care
As a digital healthcare provider, we believe practitioners should be empowered by technology, not in conflict with it. Every day our team embraces the unique capabilities technology gives us to provide consistent, quality care.
Since 2019, we’ve facilitated over a million consultations across our digital healthcare clinics – Juniper, Pilot, Kin and Software. We’re proud of our stellar record of patient safety which has been built on a solid foundation of clinical governance protocols.
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How we do it
High-quality consults
The doctors and nurse practitioners who practise at our digital clinics are highly credentialed. In Australia, our general practitioners are all AHPRA registered, and many are fellows of the RACGP.
During consults, our 80+ practitioners have access to a full set of tools on our platform – they can request photos, blood tests and ask for an external validation of medical history before prescribing.
During consults, our 80+ practitioners have access to a full set of tools on our platform – they can request photos, blood tests and ask for an external validation of medical history before prescribing.
Continuity of care
One of our biggest strengths is our ability to leverage technology to maintain regular contact with our patients.
Their experience doesn’t end with the consult, instead treatment continues with regular doctor check-ins and follow-up consultations, as well as access to a wider care team of nurses, pharmacists, dietitians and nutritionists.
Their experience doesn’t end with the consult, instead treatment continues with regular doctor check-ins and follow-up consultations, as well as access to a wider care team of nurses, pharmacists, dietitians and nutritionists.
Rigorous clinical auditing
We track patient safety at every touchpoint thanks to our unique technical capability to collect and track care data. This allows us to implement, review and evolve stringent safety regulations.
Our clinical operations team audits more than 6,000 consults a month for safety and quality, while also holding our wider care team to first response time and quality targets.
Our clinical operations team audits more than 6,000 consults a month for safety and quality, while also holding our wider care team to first response time and quality targets.
“Eucalyptus sets the benchmark for effective clinical governance systems in digital health, proving that technology enhances quality care.”
Dr Matthew Vickers
Clinical Director, Eucalyptus
Eucalyptus is accredited against independent frameworks for safety and security
We’re currently the only telehealth company accredited by the Australian Council on Healthcare Standards (ACHS) against the EQuIP6 standard.
We’ve integrated with the eRx exchange and the Australian government’s IHI database
Our data security practices are GDPR compliant in the UK & EU
We're certified to the ISO-27001 cyber standards
We work with the best minds in healthcare
Meet a few of the practitioners who make up our clinical advisory board and medical team.
Dr Matthew Vickers
Eucalyptus Clinical Director
FRACGP, MBBS, BMedSci
Dr Ramy Bishay
Endocrinologist
BSc (Hons), MSc (Hons, MBBS (Hons), FRACP
BSc (Hons), MSc (Hons, MBBS (Hons), FRACP
Dr Kirsty Wallace-Hor
BA LLB MBBS DCH FRACGP
Dr Richard Donnelly
FRACP, FRCP, M.D, Ph.DEmeritus Professor, School of Medicine, University of Nottingham, UK
Dr Tania Chin
MBBS (Hons), Dịp Paeds, FRACGP
Sigrid Pitkin
BN, PostGradDipAdvPracNurs, MAPN (NP)
Lydia Stone
MPharm, Pharmacist registered in both UK and AU
Amelia Bandera
Accredited Practising Dietitian M.Nutr&Diet, B.Exc&NutriSci
